GENERAL INFORMATION
(in alphabetical order)
ARTWORK
When the term “In a Box” is used, the artwork is considered bitmap artwork. To ensure the best possible etch for your crystal pieces, all artwork should be sent in black and white vector art. Ideal formats include .ai, .eps & .pdf created in Adobe Illustrator CS3 or below on the Macintosh platform. Artwork that is placed or linked into these documents do not meet these requirements. Artwork should be created to hold a minimum of a 1 pt line weight.
Simple bold sans-serif fonts are recommended, many serif and script fonts are not recommended. If copy is sent with artwork remember to send it in outlines or accompanied by the font file. Small marks such as registration ® , service (SM) and trademarks (TM) need to be enlarged, deleted or turned into a dot. Artwork that does not meet these requirements will have an art charge.
E-Mailing Art: We can receive artwork via E-Mail at art@jcharles.com Please compress file using stuff-it prior to sending via E-Mail.
CANCELLATIONS
Cancellations must be submitted in writing. No cancellations on items already produced. If an order is cancelled before any proof/artwork has been started, there will be no charge. A charge of $40.00(C) will apply to any order that is cancelled after a proof has been prepared or if there is no response to a proof for over 90 days.
CLAIMS
All claims for breakage must be made by receiver with the freight carrier. Receiver must save outer carton(s) as well as inner contents and notify carrier immediately for prompt inspection. Title to goods passes to purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier and not J. Charles Crystalworks.
*No returns will be accepted without prior written approval.
CO-OP POLICY
Use catalog end-quantity for pricing. Use catalog beginning quantity for less than minimum orders. Please mark all orders “Co-op” to assure proper billing. Send a copy of the brochure in which the item(s) will appear.
CONFIRMATION
Orders are promptly acknowledged via fax/email. Please review the acknowledgement carefully for any discrepancy. Our acknowledgement and/or you’re approval supersede all terms on distributors PO unless contested prior to the production of your order.
COPY CHANGES
Free on all award items marked with this symbol . All other items are $10(C).
CREDIT TERMS
Strict 30 days net for qualified accounts only. Accounts consistently past due or those not eligible for open account will be set-up as Prepay customers. COD orders are not accepted. We accept VISA, MasterCard and American Express
FOREIGN SHIPMENTS
Distributor must choose carrier and provide an account number for billing. J.Charles is not responsible for researching and quoting shipping companies. There is a $25(C) service charge per destination. Distributor must establish declared value for the air bill. If value is not stated on PO, we will use catalog pricing. Any duties and taxes charged back to us will be billed to the distributor; these charges may be billed 90 days or more after shipment.
FREIGHT QUOTES
We do not offer freight quotes. We cannot be responsible for freight estimates, as carriers are rarely consistent with estimates verses the actual charges. We are sorry if this causes any inconvenience, however, it is a matter that is out of our control and we appreciate your understanding.
MONOGRAMMING
Monogramming is available for the majority of our items with no set-up charge. Use the deep etch price for monogramming and include with your order the list of initials and style desired. Contact customer service for further information.
Note: diamond style cuts last name initial in the center.
INDIVIDUAL MAILINGS (DROP SHIPMENTS)
There is a $6.00(C) charge (includes shipper-safe mailer) per package plus actual shipping cost. Names and addresses must be furnished on disk. Please contact customer service for formatting instructions. Additional charges will apply if disk is not provided or formatted correctly.
INSERTIONS
There is no charge for inserting.
INVENTORY
J. Charles makes every effort to maintain sufficient quantities to meet product demand; however, all orders are subject to product availability. Please check with customer service.
MAILERS
Items can be packaged in shipper-safe mailers for an additional $4.00 (C) charge per mailer.
MEMO BILLING
Random samples can be sent on a 30-day memo bill only if the individual samples (not the total order) net at $25 or more. Memo bill items must be returned within 30 days in order to receive a credit on product (not freight). Memo billing does not apply to spec samples or proofs.
MINIMUM ORDER
Orders for less than the listed minimum quantities of a single size and style are subject to a $16.50 (C) service charge.
OFFICE HOURS
Our office hours are from 8:30a.m. to 5:30p.m. EST M-F.
OPPOSITE SIDE ETCHING
For etching in a secondary position, the following cost will apply:
Deep Etch: $4.50 (C) per unit per location
OVERRUNS AND UNDERRUNS
We ship exact quantities.
PACKAGING
All items (except bulk items) are packed in attractive gift boxes suitable for giving.
PERSONALIZATIONS
Free on all award items marked with this symbol. All other items are $10(C).
PLAIN MERCHANDISE
All items are available without etching at 10% off. There is a 15% restocking charge on all returned plain merchandise. Returns are not accepted without prior authorization.
PRICING
All prices listed in this catalog are effective through September 1, 2010.
PRODUCT QUALITY
All products are hand-etched via sandblasting. Variations in texture may occur and are not considered defects. Due to the various processes of glass and crystal manufacturing, please be aware that bubbles, flow lines, chill marks and other variances are acceptable and not considered defects. For specific information on each item, please refer to item to locate the quality code then refer to our Quality Reference guide on page 131. **All sizes shown are approximate**
PRODUCTION TIME
Normal: Please allow approximately 7 to 10 working days to produce a new logo (includes paper proof). Ship dates cannot be guaranteed for orders that are held up due to credit issues or lack of artwork.
Rush Orders: Rush orders are accepted whenever possible based on production availability at the time the order is placed. THERE IS NO ADDITIONAL CHARGE FOR RUSH ORDERS, HOWEVER, expedited shipping will most likely be necessary. Contact customer service for available production time.
Holiday Production: For all orders received with artwork by December 1, we guarantee shipping (not delivery) by December 15. Please expect that air freight charges may occur during the Holiday season.
PROOFS
Paper Proof: No charge proofs are provided for all orders, even exact repeat orders, unless otherwise requested, time permitting.
Due to the unique production cycle of recognition products, and to allow us to produce rush orders, your proof will arrive approximately 3-5 days prior to your scheduled ship date.
Ship dates cannot be guaranteed for orders that are held up due to credit issues or lack of artwork.
Production Proof: Etched proof of an in-house order sent for approval prior to production. Use end-quantity pricing for cost of item plus freight. Please allow one week to prepare and ship proof and approximately 7 to 10 working days for production after approval.
Virtual Proof: $40.00 (C) for each virtual produced. Please allow 5 business days for production. Purchase order must be submitted for virtuals.
PROPOSITION 65
Lead Crystal: Proposition 65 requires us to warn California residents that consuming food or beverages that have been kept or served in leaded-crystal products, or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
RANDOM SAMPLES
Use end-quantity (A) for pricing. Random samples must be ordered before 1:00p.m. (EST) if they are to ship that day. Samples requested with specific logos are not considered random samples.
SET-UP CHARGES
There are no logo set-up charges as long as artwork is submitted per our guidelines. If art is not provided to our specifications, art charges may apply to “clean-up” the art. If art charges will be incurred, customer service will notify you prior to set-up. Please see “ARTWORK” above for art specifications. Note: Copy changes and personalizations are not considered set-up and charges still apply.
SHIPPING
Orders are shipped prepaid with freight charges added to the invoice. All orders are F.O.B. Kentucky. C.O.D. orders are not accepted.
SPEC SAMPLES
Use end-quantity pricing for cost of item plus freight. Please allow 7 - 10 days for production
SPLIT SHIPMENTS
There is an $8.00 (C) charge for each destination after first shipment.
TRADEMARKS
All liability for submitted art and copy rests solely with the customer and not with J.Charles. It is only accepted by J.Charles as being in full compliance with all laws regarding copyright, patent, trademark or any similar protection. Pictured products, graphic designs and logos only represent our ability to duplicate art and to illustrate our etching technique. These designs are not available for sale unless expressly authorized by their owners. No product endorsements should be inferred by anyone.